ECOTRYBE LLC DBA ECOTRYBE ("ECOTRYBE," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit forms, request information, purchase products, book appointments, or communicate with us, including through SMS/text messaging.
1. Who We Are
ECOTRYBE LLC DBA ECOTRYBE is a USA distributor of ECOFLOW battery backup products and HUUM sauna products.
Our website provides information about products, services, customer support, appointments, inquiries, and related communications.
2. Information We Collect
Depending on how you interact with ECOTRYBE, we may collect the following categories of information:
| Information | Examples |
|---|---|
| Contact Information | Name, email address, mailing address, company name, and telephone number. |
| Communication Information | Information you provide when contacting customer service, requesting information, or communicating with ECOTRYBE. |
| Appointment Information | Appointment details, scheduling information, and related service requests. |
| SMS Information | Mobile telephone number, SMS opt-in status, consent records, messaging preferences, and opt-out information. |
| Website Information | IP address, browser type, device information, pages viewed, referring pages, and other technical information. |
3. How We Use Information
We may use information we collect to:
- Respond to inquiries and requests.
- Provide products and services.
- Schedule and manage appointments.
- Provide customer support.
- Send service-related communications.
- Send SMS messages when you have provided appropriate consent.
- Send marketing communications when you have separately opted in.
- Improve our website, products, and services.
- Maintain website security and prevent fraud or abuse.
- Comply with applicable legal and regulatory requirements.
4. SMS & Mobile Communications
SMS Privacy & Consent
If you voluntarily provide your mobile telephone number and opt in to receive SMS messages from ECOTRYBE, we may use that information to send messages consistent with the messaging program for which you provided consent.
Messages may include appointment reminders, responses to inquiries, customer service communications, product or service information, follow-up communications, and promotional messages where separately authorized.
Message and data rates may apply. Message frequency varies.
SMS consent is voluntary and is not a condition of purchasing any product or service.
5. Mobile Information & SMS Consent — No Marketing Sharing
Our SMS Privacy Commitment
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Mobile telephone numbers, SMS opt-in information, messaging consent, and related consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes.
SMS consent is specific to ECOTRYBE and is not sold, rented, transferred, or assigned to another company for that company's independent marketing purposes.
6. Service Providers
We may use trusted service providers to help operate our business, website, customer support, scheduling, CRM systems, communications, and SMS messaging services.
These service providers may process information on our behalf as necessary to provide the requested services.
Service providers that support our operations are not authorized to use SMS opt-in information or mobile information for their own independent marketing or promotional purposes.
7. Cookies & Website Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand website usage, improve user experience, measure marketing performance, and maintain security.
You may be able to control certain cookies through your browser settings. Disabling cookies may affect certain website features.
8. Information Security
ECOTRYBE uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business records, fulfill legal obligations, resolve disputes, enforce agreements, and maintain appropriate records of communications and consent.
SMS consent records may be retained as necessary to demonstrate compliance with applicable messaging requirements and to honor opt-out requests.
10. Your SMS Choices
You may stop receiving ECOTRYBE SMS messages at any time by replying STOP to an ECOTRYBE text message.
For help, reply HELP or contact us at [email protected] .
11. Children's Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.
12. Third-Party Websites
Our website may contain links to third-party websites, manufacturers, service providers, or other external resources.
ECOTRYBE is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.
13. Changes to This Privacy Policy
ECOTRYBE may update this Privacy Policy from time to time. When changes are made, we will post the revised policy on this page and update the effective date.
Material changes to our SMS practices or the handling of SMS consent information will be reflected in the applicable disclosures and messaging consent process.
